H&R Block not working: find your problem and the fix
H&R Block not working? Start by telling Online from the download software, then match your symptom to the right fix: install, update, code, sign-in or e-file.
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Read the full guide: H&R Block Not Working: Fixes for Online and Desktop Software
Transcript
H&R Block not working: find your problem and the fix
When H&R Block is not working, the fix depends on which product you use.
Software minimum on Windows: Windows 10 or higher (H&R Block requirements page).
Software minimum on Mac: Mac OS X 10.15.7 or higher.
Disk space for tax software: 170 MB.
Most H&R Block problems fall into one of six patterns. Find the line that matches what you see, then go to the page that covers it in detail.
H&R Block's own help for Online problems is short: if you cannot move forward or backward in your return, sign out first, then clear your browser's temporary internet files and sign back in.
A rejection is not a software fault. It means the IRS or state turned the return away, usually over one mismatch such as last year's AGI or a Social Security number.
Why is H&R Block not working today? Test from another device on another network. If the site works there, clear your browser cache after signing out, or try another browser.
