# TurboTax rejected AGI: how to fix it and resend

Source: https://taxsoftwaredesk.com/efile-fixes/turbotax-rejected-agi
Publisher: Tax Software Desk (taxsoftwaredesk.com), independent editorial site
Topic: E-File Rejection Fixes
Last updated: 2026-09-18

> A TurboTax rejected AGI message means the prior-year AGI you typed as your e-file signature did not match IRS records. The fix is to enter the AGI from the original return you filed last year, rounded to whole dollars, or 0 if the IRS had not processed that return in time, then refile from Fix my return.

## Key facts

- Reject codes: IND-031-04 (you), IND-032-04 (spouse)
- Where AGI is on a 2025 Form 1040: Line 11a (repeated as 11b on page 2)
- Where AGI is on a 2024 Form 1040: Line 11
- Enter 0 when: You did not file last year, or last year's return was processed late
- IP PIN holders: The IP PIN verifies identity instead of prior-year AGI

## Why TurboTax rejected your AGI

A TurboTax rejected AGI notice comes from one of two IRS codes. Intuit describes IND-031-04 as the primary taxpayer's prior-year AGI or self-select PIN not matching IRS records, and IND-032-04 as the same mismatch for the spouse. Nothing else on the return is wrong; only the signature check failed.

Consumer tax software signs your return with the self-select PIN method. [IRS Publication 1345](https://www.irs.gov/pub/irs-pdf/p1345.pdf) says that method needs your prior-year AGI or prior-year PIN so the IRS can confirm who you are. If the number differs from what the IRS holds for last year, even by a dollar, the whole return is rejected.

> **Independent site:** Tax Software Desk is independent and is not affiliated with Intuit, H&R Block, TaxAct, FreeTaxUSA, TaxSlayer, Block Inc. (Cash App Taxes), Wealthsimple, UFile or any other software company.

## Where TurboTax asks for prior-year AGI

The first time, TurboTax asks for last year's AGI in the File section, as part of signing the return. After a rejection, Intuit's fix path for these two codes goes straight to the same field:

1. Sign in and select **Fix my return**.
2. Choose **Fix it now** or **Revisit** on the Let's fix your returns and then refile screen.
3. Enter last year's AGI exactly as filed, without splitting it between spouses.
4. Confirm the entry on the screen that asks you to verify it is last year's AGI.
5. Select **Continue to refile** and send the return.

Desktop users follow the same screens inside the program. If you are in the phone app, Intuit says to leave it, open a browser and sign in to MyTurboTax.com to make the change.

## Finding last year's AGI for TurboTax

In the 2027 season you will sign your tax year 2026 return with the AGI from your 2025 return. On the 2025 Form 1040 that number sits on **line 11a** and repeats as line 11b at the top of page 2. Older forms put it on line 11, which is why some instructions still say line 11.

- **Filed with TurboTax last year:** Intuit says to go to Tax Home, scroll to Your tax returns & documents and select View adjusted gross income (AGI).
- **Filed elsewhere:** read line 11a of your 2025 Form 1040 or 1040-NR copy.
- **No copy at all:** sign in to your IRS online account and pull a tax return transcript, which shows the adjusted gross income line. A transcript by mail takes 5 to 10 days.

### Rounding: a worked example

TurboTax asks for whole dollars. Intuit's rule is to round up at 50 cents and down at 49 cents. An AGI of $48,612.50 becomes $48,613; an AGI of $48,612.49 becomes $48,612. If your return already showed whole dollars, type it exactly as printed.

## When to enter zero as prior-year AGI in TurboTax

Zero is not a guess or a workaround; the IRS and Intuit both name specific cases where it is the correct entry.

| Your situation | What to enter | Who says so |
| --- | --- | --- |
| First-time filer over age 16 | 0 | IRS |
| Did not file a return last year | 0 (Intuit also offers an I didn't file last year option) | Intuit |
| Last year's return was still being processed | 0 | IRS |
| Last year's return was filed or processed late in the year | Try 0 after the real AGI is rejected | Intuit |
| You amended last year's return | AGI from the original return, not the 1040-X | Intuit |
| Last year's e-file was rejected and never refiled | Select that you did not file last year | Intuit |

What to enter as prior-year AGI in common situations

The late-processing case explains most rejections where people are sure the number is right. Intuit's help pages say that if your prior-year return was processed after about mid-November (one article says mid-December), the IRS may not have that AGI on file for matching, so 0 is the entry to try next.

## E-file rejected but AGI is correct

If a transcript confirms your number and TurboTax still gets IND-031-04, work through these checks in order before you give up on e-file.

1. Confirm last year's return was actually accepted. A mailed or late return may not be on record yet; Intuit suggests contacting the IRS to confirm.
2. Make sure you used the original AGI. On a 1040-X, the original figure is line 1, column A.
3. Retry with 0 if last year's return was filed or processed late in the year.
4. Check the spouse entry. On a joint return last year, both of you enter the same full AGI.
5. Check whether you have an IP PIN. If you do, it replaces the AGI check, and leaving it out causes a different reject.

Keep an eye on the calendar while you test these: a first submission sent on time stays timely through the fifth calendar day after the due date, as explained in the [guide to resubmitting a rejected return](https://taxsoftwaredesk.com/efile-fixes).

## If the TurboTax wrong AGI reject repeats: IP PIN or mail

The IRS says that if you have an Identity Protection PIN, you must enter it when the software asks, and it serves to verify your identity instead of your prior-year AGI or PIN. The six-digit IP PIN is issued each year on notice CP01A or through the Get an IP PIN tool. Setting it up in TurboTax is covered in the [IP PIN guide for TurboTax](https://taxsoftwaredesk.com/efile-fixes/ip-pin-turbotax).

Without an IP PIN, the last option is paper. Select File, choose to print and mail, sign the printed return and send it with your W-2s. A return first transmitted on time is still timely when mailed by the later of the due date or 10 calendar days after the rejection notice; add a short note explaining the rejection.

## Spouse AGI on joint returns

IND-032-04 points at the spouse's entry only. The common causes differ by how you filed last year:

- **Joint last year, joint again:** both spouses enter the same total AGI from the joint return. Do not divide it and do not put 0 for one spouse.
- **Separate last year, joint now:** each spouse enters the AGI from the return that spouse filed.
- **Spouse did not file last year:** the spouse enters 0, unless the spouse is under 16. Pub 1345 says a secondary taxpayer under 16 who did not file the prior year cannot use the self-select PIN, so that return has to be mailed.

If the federal return is rejected, a linked state return is denied too. Once the corrected federal is accepted, send the state again; see [TurboTax state return rejected](https://taxsoftwaredesk.com/efile-fixes/turbotax-state-return-rejected). For a wider explanation of the signature screen across products, see [prior-year AGI or PIN](https://taxsoftwaredesk.com/efile-fixes/prior-year-agi-or-pin).

## Step by step

1. **Find last year's AGI.** Use TurboTax Tax Home, line 11a of your 2025 Form 1040, or an IRS transcript.
2. **Open the fix screen.** Sign in, select Fix my return, then Fix it now or Revisit.
3. **Enter the correct amount.** Type the original AGI in whole dollars, or 0 where the IRS or Intuit says to.
4. **Refile.** Confirm the AGI and select Continue to refile.

## Common questions

### Why did TurboTax reject my AGI?

The prior-year AGI or self-select PIN you entered as your signature did not match what the IRS has on record for last year. The usual reasons are using an amended AGI, splitting a joint AGI, or last year's return not being processed in time for matching.

### Can I enter 0 for prior-year AGI in TurboTax?

Yes, when you did not file last year, are a first-time filer over 16, or last year's return was processed late. The IRS and Intuit both publish guidance to enter 0 in those cases.

### What line is AGI on the 2025 Form 1040?

Line 11a on page 1, repeated as line 11b at the top of page 2. On the 2024 form it was line 11.

### Where does TurboTax show my AGI from last year?

If you filed with TurboTax, sign in, go to Tax Home, scroll to Your tax returns & documents and select View adjusted gross income (AGI).

### Do I use my AGI from the amended return?

No. Intuit says to use the AGI from the original return, which on Form 1040-X is line 1, column A.

### What if TurboTax keeps rejecting my AGI?

Enter your IP PIN if you have one, since it replaces the AGI check. Otherwise print, sign and mail the return within 10 days of the rejection notice if you are past the due date.

## Sources

- [IRS: Validating your electronically filed tax return](https://www.irs.gov/individuals/electronic-filing-pin-request)
- [IRS Publication 1345](https://www.irs.gov/pub/irs-pdf/p1345.pdf)
- [IRS Form 1040 (2025)](https://www.irs.gov/pub/irs-pdf/f1040.pdf)
- [TurboTax: How do I fix e-file reject IND-031-04 or IND-032-04?](https://ttlc.intuit.com/turbotax-support/en-us/help-article/rejected-tax-return/fix-e-file-reject-ind-031-04-ind-032-04/L0CtzS3FJ_US_en_US)
- [TurboTax: What if I entered the correct AGI and I'm still getting an e-file rejection?](https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/entered-correct-agi-still-getting-e-file-reject/L8oCw8Hez_US_en_US)
- [TurboTax: How do I find last year's AGI?](https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/find-last-year-agi/L0SiDtTNI_US_en_US)